Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Joseph Grenny, co-author of CRUCIAL CONFRONTATIONS: TOOLS FOR RESOLVING BROKEN PROMISES, VIOLATED EXPECTATIONS, AND BAD BEHAVIOR, introduces 6 sources of influence that profoundly affect our life choices:

“If you and I want to change the world, we need to learn to use all these sources of influence, because they’re the ones that are working against the people that we want to help, that we want to love. That we want to have relationships with. When you do this, the differences are not subtle. The difference are profound.”